Last updated: 13 September 2026 · OrchestriX PMO Pty Ltd · Melbourne, Australia
OrchestriX PMO Pty Ltd ("OrchestriX", "we", "us") operates the OrchestriX PMO platform and KEN AI assistant. This Privacy Policy explains how we collect, use, store, and protect your personal and organisational data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect: (a) account information (name, work email, organisation name, workspace ID); (b) project data you input into KEN (project details, RAID items, documents, schedules); (c) AI conversation logs between you and KEN agents; (d) artefacts generated by KEN; (e) usage metadata (login times, feature interactions, browser/device type).
Your data is used solely to: provide and improve the OrchestriX PMO service; route your requests to the correct KEN AI agents; generate and store project artefacts in your Review Queue; send product update emails (you may unsubscribe at any time); fulfil our obligations under enterprise contracts.
OrchestriX PMO Pty Ltd is Australian-registered, but our primary database is currently hosted in Seoul, South Korea, not Australia — in-region Australian data residency is on our roadmap, not yet in place. AI inference processing may also occur outside Australia; no persistent project data is retained by our AI providers beyond the inference request. See our Security page for current status.
We implement security controls including: TLS encryption in transit; AES-256 encryption at rest; access controls; audit logging; and internal security testing ahead of releases, working towards SOC 2 alignment. See our Security page for full, current details.
Active account data is retained for the duration of your subscription plus 90 days. Upon account closure you may request a full data export and deletion within 30 days. Audit logs are retained for 12 months for compliance purposes.
Under the APPs you have the right to access, correct, and request deletion of your personal information. To exercise these rights, contact privacy@orchestrixpmo.com.
Privacy enquiries: privacy@orchestrixpmo.com
OrchestriX PMO Pty Ltd, Melbourne VIC 3000, Australia